Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study - Université Claude Bernard Lyon 1 Accéder directement au contenu
Article Dans Une Revue Journal of Travel & Tourism Marketing Année : 2017

Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study

Résumé

The main purpose of this study was to identify the influence of the consumer's country of residence on hotel service attributes' contribution to consumer satisfaction. The hospitality services of Disneyland Paris in Paris, France, were analyzed in the context of the study. Data came from their seven hotels and comprised 47,885 valid questionnaires. The Tetraclasse model was applied to identify hotel attributes' contribution to satisfaction and compare them for consumer segments from eight European countries and between hotels. Results showed that the four service attributes' contributions are influenced by country of residence and vary between hotels.
Fichier non déposé

Dates et versions

hal-02331681 , version 1 (24-10-2019)

Identifiants

Citer

Guillaume Bodet, Valery Anaba, Patrick Bouchet. Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study. Journal of Travel & Tourism Marketing, 2017, 34 (1), pp.52-69. ⟨10.1080/10548408.2015.1130109⟩. ⟨hal-02331681⟩
61 Consultations
0 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More